Privacy Policy

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1. Introduction

This Privacy Policy explains how Query Infotech IT Company (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our website, www.contactlensclub.in. By accessing or using the Website, you agree to the terms of this Privacy Policy and our Terms and Conditions.

2. Information We Collect

We collect the following types of information when you use our Website:

a) Personal Information

  • Full Name

  • Contact Number

  • Email Address

  • Delivery Address

  • Billing Address

  • Payment Details (collected via secure third-party gateways; we do not store card details)

b) Non-Personal Information

  • IP Address

  • Browser type

  • Device type

  • Referring website

  • Pages visited and time spent on the site

3. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders

  • Communicating with you about orders, offers, and updates

  • Personalizing your shopping experience

  • Improving our Website and services

  • Complying with legal obligations

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Delivery partners for fulfilling orders

  • Payment gateway providers for processing transactions

  • IT service providers for maintenance and security

  • Government or legal authorities if required by law

All third parties are bound by confidentiality agreements.

5. Data Security

We implement reasonable physical, electronic, and managerial procedures to safeguard your information. However, we are not liable for breaches occurring due to issues on your device, such as lack of antivirus software or malware.

6. Use of Cookies

Cookies are used to:

  • Store your login sessions

  • Analyze website traffic and usage (via tools like Google Analytics)

  • Deliver personalized advertising (e.g., Google Ads Remarketing)

You can control cookie settings through your browser preferences.

7. User Rights (Under Indian Law)

You have the right to:

  • Access your personal data

  • Correct or update your information

  • Withdraw consent

  • Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at: info@contactlensclub.in

8. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. If you are a minor, please do not use our Website without parental consent.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with an updated “Effective Date.” Continued use of the Website constitutes your acceptance of the revised policy.

11. Governing Law

This Privacy Policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in [Insert City, e.g., Mumbai].